Privacy Policy

Last updated: 05/18/2026

Ruineng Electric (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us through this website.

This Privacy Policy explains what information we collect, how we use it, and how you can contact us regarding your personal information.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Submit a contact form;
• Request product documents or technical information;
• Send us an inquiry by email;
• Contact us through WhatsApp;
• Request a quotation or discuss a potential project.

The information we collect may include:

• Your name;
• Company name;
• Email address;
• Phone number or WhatsApp number;
• Country or region;
• Project information;
• Product requirements;
• Any other information you choose to provide in your message.

We may also automatically collect certain technical information when you visit our website, such as:

• IP address;
• Browser type and version;
• Device information;
• Pages visited;
• Date and time of visit;
• Referring website or search source.

This technical information is used to help us maintain website security, improve website performance, and understand general website usage.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries;
• To provide product information, catalogues, technical documents, or quotations;
• To communicate with you about your project requirements;
• To process business requests and support pre-contractual communication;
• To improve our website, products, and services;
• To protect our website from spam, fraud, or unauthorized access;
• To comply with applicable legal or business recordkeeping requirements.

We do not sell your personal information.

3. Contact Forms, Email Inquiries, and WhatsApp Communication

When you contact us through a website form, email, or WhatsApp, we use the information you provide only to respond to your inquiry and communicate with you regarding our products, services, or potential business cooperation.

If you contact us through WhatsApp, please note that your communication may also be subject to WhatsApp’s own privacy policy and terms of service. We recommend that you review WhatsApp’s privacy practices before using this communication channel.

4. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support website functionality, improve user experience, and analyze website traffic.

Cookies are small files stored on your device when you visit a website. They help the website remember certain information and operate more effectively.

You may disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

5. Website Analytics and Third-Party Services

We may use third-party tools or services to operate and improve our website. These may include website hosting providers, analytics tools, map services, anti-spam tools, or content delivery services.

Depending on how our website is configured, these third-party services may process limited technical information such as your IP address, browser information, or website usage data.

We only use such services for legitimate business purposes, including website operation, security, performance improvement, and user experience optimization.

If our website uses tools such as Google Analytics, Google Maps, reCAPTCHA, Cloudflare, or similar services, those services may process data according to their own privacy policies.

6. How We Share Your Information

We do not sell, rent, or trade your personal information.

We may share your information only in the following limited situations:

• With internal team members who need the information to respond to your inquiry;
• With service providers who help us operate our website, email, hosting, analytics, or business communication systems;
• When required by law, regulation, or legal process;
• When necessary to protect our rights, property, website security, or business interests.

Any service providers who process information on our behalf are expected to use the information only for the purpose of providing their services to us.

7. Data Retention

We keep your personal information only for as long as necessary to fulfill the purpose for which it was collected, including responding to your inquiry, maintaining business communication, preparing quotations, supporting potential projects, or meeting legal and business recordkeeping requirements.

If your information is no longer needed, we will delete it or keep it in a form that no longer identifies you, where appropriate.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, please note that no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of information transmitted through our website, email, or online communication tools.

9. International Visitors

Our website may be accessed by visitors from different countries and regions. By contacting us through this website, email, or WhatsApp, you understand that your information may be processed in the country where our company, website hosting provider, or service providers are located.

We will take reasonable steps to protect your personal information in accordance with this Privacy Policy.

10. External Links

Our website may contain links to third-party websites, platforms, or resources.

We are not responsible for the privacy practices, content, or security of external websites. When you visit a third-party website, you should review its own privacy policy.

11. Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information;
• Withdraw consent where processing is based on consent;
• Object to certain uses of your personal information;
• Ask questions about how your information is handled.

To exercise these rights, please contact us using the contact details below.

12. Children’s Privacy

Our website is intended for business and industrial users. We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us, and we will take appropriate steps to delete such information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, or legal requirements.

The updated version will be posted on this page with a revised “Last updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Ruineng Electric
Ruineng Electric Manufacturing Co., LTD
Building 43, No. 288 Hubin North Road, Zhoutie Town, Yixing, Jiangsu, China
Email: info@ruinengelectric.com
WhatsApp: +8613222939265
Website: ruinengelectric.com